Cancelling and Refunding a Transaction

Cancelling and Refunding a Transaction

Understanding Canceled and Refunded Transactions

In payment processing, a canceled transaction typically refers to a situation where a payment attempt or a financial operation has been stopped or reversed before it was successfully completed or captured. This could happen for various reasons, such as a declined payment method, insufficient funds, or a technical issue during the payment process. It's important to note that once a transaction has been successfully processed and the funds have been captured, it cannot be simply "canceled." In such cases, a refund process must be initiated to return the funds to the customer or guest.

A refund is a transaction that returns money back to the customer's original payment method (like their credit card or bank account) after an initial purchase has been made.
More specifically, a refund:
  1. Reverses either the full amount or a portion of the original transaction
  2. Usually takes 3-5 business days to process through the payment networks (OpenCampground cannot increase or decrease the length of time it takes to refund money)

Canceling a Transaction in OpenCampground

To cancel a transaction in OpenCampground, follow these steps:

  1. Go to Transactions
    • Locate the transaction by scrolling through the list of transactions, or by using the search field to locate the transaction.
  2. Click the button "Void/ Refund"
    • If the transaction has already been processed by the Credit Card Processor, and the funds have been captured, the option to "Refund" the transaction will be available. You can choose to either initiate a "Full Refund" or "Partial Refund".
    • If the transaction has not been processed by the Credit Card Processor, then the option to "Cancel" the transaction will be available.
  3. Confirm you action

Alert
Canceling a transaction does not automatically cancel the reservation. It's recommended to review the reservation details and make any necessary adjustments after canceling a transaction


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