Configuring Email Message Templates
Email templates in OpenCampground are powerful tools that streamline your communication with guests and enhance their overall experience. By setting up and customizing these templates, you can enjoy several key benefits:
- Consistency: Ensure all guests receive the same high-quality, professional communication.
- Time-saving: Automate routine emails, freeing up your staff to focus on other important tasks.
- Personalization: Use dynamic fields to tailor each email to the specific guest and their reservation details.
OpenCampground offers seven customizable email templates:
- Confirmation: Sent to confirm a guest's reservation details.
- Reservation Update: Notifies guests of any changes to their existing reservation.
- Reservation Feedback: Requests feedback from guests after their stay.
- Online Reservation Received: Acknowledges receipt of an online reservation request.
- Online Reservation Confirmed: Confirms an online reservation has been approved.
- Online Reservation Rejected: Informs a guest their online reservation request cannot be accommodated.
- Reservation Canceled: Confirms the cancellation of a reservation.
Instructions:Setting Up Email Templates
- Go to the Admin section
- Click on Settings
- Click on the "Mail Messages" tab
- Choose a template to edit
- Customize the email content and Edit the subject line and body of the email as needed
- Use the left-hand pane to view available dynamic fields. {{like_this}}
- Save your changes
Dynamic fields
Dynamic fields are used to automatically add content to your email messages. They fields are in curly brackets (e.g. {{camper}} ).
Here is the list of dynamic fields
| Tag Name | Tag Value |
|---|---|
| Full Name of Guest | {{camper}} |
| Space Name | {{space_name}} |
| Reservation Number | {{number}} |
| Reservation Created Date | {{created}} |
| Start Date | {{start}} |
| End Date | {{departure}} |
| Charges | {{charges}} |
| Payment | {{payment}} |
| Due | {{due}} |
| Deposit | {{deposit}} |
Below is an example of what an email message can look like with dynamic fields
Dear {{camper}},
Thank you for making a reservation at My RV Park. You are scheduled to arrive on {{start}} and depart on {{departure}}. We have assigned you site {{space_name}}. The total charges are estimated at {{charges}}.
Your reservation confirmation number is {{number}}.
We look forward to serving you
Ty Coon
Manager
You can send test emails to ensure everything looks and functions as expected using the template "Test"
Remember, well-crafted email templates can significantly improve your guest communication and overall campground management efficiency. Take the time to personalize each template to reflect your campground's voice and provide all necessary information to your guests.
Related Articles
Adding Attachments to Email Message Templates
What is the Email Attachments Feature? The Email Attachments feature allows you to upload and attach files to your email message templates. When an email is sent using these templates, the attachments will automatically be included with the message. ...Online Reservation Fields
Online Reservation Fields Online Reservation Fields is a feature that allows you to customize which search criteria your guests use when booking online. You can now configure exactly which fields appear in your reservation search interface, making ...Email Setup
OpenCampground allows you to configure your email system to send custom email notifications, such as reservation confirmations, updates, cancellations, and feedback requests. To set up email configurations, follow these steps: Go to Admin section ...Setting up Online Reservation Details
Before guests can book your site, they need key information to make informed decisions. Complete details help guests: Know exactly what to expect Understand your rules and policies Find your location easily Make confident booking decisions Avoid ...System Options
About System Options System Options lets you customize how your campground works online. Think of it as your campground's control center! Here you can set up important features like: How guests can make reservations online How payments work when ...