Editing Guest Details

Editing Guest Details

After a Guest profile is created in OpenCampground, either manually or automatically through an online reservation, you may need to update or add additional details to the Guests information. Follow these steps to edit Guest details:

  1. Under the "Guest Management" section, click on the "Guests"
  2. Locate the Guest
    • Use the search function to search by Full Name, Email Address or scroll through the list to find the Guest whose details you need to edit.
    • Click on the Guests name to open their detailed information.
  3. Edit Guest Information
    • On the Guest's profile page, click on the corresponding button to edit that sections details
    • You can modify or add new details to the Guest profile, such as:
      • Contact Information (phone number, email address, mailing address)
      • Vehicle Details
      • Notes or Special Instructions
Click the "Save" button to save the changes to the Guest profile.

It's important to keep Guest information up-to-date and accurate to ensure effective communication, personalized service, and compliance with any legal or contractual requirements (especially for long-term guests). Regularly reviewing and updating customer details can also help streamline future reservations and interactions.

By following these steps, you can easily edit and enhance customer profiles in OpenCampground, ensuring that you have the most current and relevant information for each guest.


    • Related Articles

    • Creating a New Guest

      Creating a New Guest Guests profiles are created in two different ways: Online Guest Reservations or In-Office Reservations. An Online Guest Reservation is when a guest books a reservation online via our reservation booking system. An In-Office ...
    • Setting up Online Guest Reservations

      What are Online Guest Reservations? Guest Reservations is a handy feature that lets your customers book and pay for their stay right from your website. It's like having a 24/7 booking desk! OpenCampgrounds previous platform used the term "Remote ...
    • Creating a Reservation

      Creating a Reservation A reservation is like saving a spot for your guest at your campground, RV park, or outdoor venue. It's a way to keep track of who's coming, when they're arriving, and how long they're staying. Reservations help you: Know how ...
    • Adding Variable Charges to Reservations

      Variable Charges in OpenCampground allow you to add flexible, situation-specific fees to a guest's reservation. These charges can be applied during or after a guest's stay and are ideal for fees that may not be known at the time of booking or that ...
    • Canceling a Reservation

      Canceling a Reservation There are two ways to cancel a reservation in OpenCampground: Option 1: Cancel During the Reservation Creation Process If you're in the process of creating a new reservation and haven't completed it yet, you can simply abandon ...