Hello and welcome! We're excited to help you get started with our platform. This guide will walk you through setting up your business step by step. Let's begin!
Start by adding people who will help run your business. You can add managers, admins, and support staff. This step is crucial as it will help you manage your business better by delegating tasks and responsibilities to your team members.
Take a moment to review your company information in the system. It's important to make sure everything is correct and up-to-date. If you notice any details that need changing, update them now. Accurate information helps build trust with your customers and ensures smooth operations. Additionally, your phone number will display to Guest that are booking a reservation online and for "black out periods", so make sure that this number is updated.
A "Space" in the outdoor hospitality industry refers to a specific area or unit that can be rented or reserved by guests. This could be a campsite, RV spot, cabin, glamping tent, or any other defined outdoor accommodation area. Each Space has its own unique features, amenities, and pricing.
A "Site Type" in outdoor hospitality refers to the specific category or classification of a Space within a property. It defines the key characteristics and amenities of a particular Space, helping guests understand what to expect. Common site types might include:
- Tent camping sites
- RV sites with full hookups
- Cabin or cottage rentals
- Glamping tents or yurts
- Backcountry or primitive campsites
- Group camping areas
It's time to decide how much your services or products will cost. In OpenCampground, you can set daily, weekly, and monthly pricing for our spaces. As you become more familiar with how our system works, you can even setup pricing for Seasons. Clear and upfront pricing helps set customer expectations and streamlines the booking process.
Add your email address to the system to stay connected. Then, choose how you want to notify your guests about bookings or updates. Effective communication is key to providing great customer service, so consider what information your guests need and how often they should receive updates.
Enabling online reservations lets guests book your services directly through the platform. This feature is a great way to attract more customers and make it convenient for them to do business with you. It also helps you manage your bookings more efficiently.
Finally, choose how you want to receive money from customers. Pick a payment provider that works best for you and your business needs. Consider factors like transaction fees, payout schedules, and supported payment methods to ensure a smooth financial operation for your business.
Congratulations! You've completed the basic setup for your business. If you need any help along the way, don't hesitate to contact our support team. We're here to help you succeed!