How to Take a Terminal Payment

How to Take a Terminal Payment

Prerequisites

Before taking terminal payments, ensure you have the following configured:

  1. Merchant Account: You must have a merchant account with one of our integrated card processors:
    • Priority Payments
    • CardConnect
  2. Payment Configuration: Configure your payment settings in OpenCampground:
    • Go to Settings
    • Select Payment Configuration
    • Verify that you have a payment processor configured

Preparing for Terminal Payment

Before You Begin

  1. Turn on your terminal and ensure it's properly connected to the internet
  2. Gather all reservation information and complete the reservation details
  3. Pull up the reservation that requires payment in OpenCampground

Processing Terminal Payment

Step-by-Step Process

  1. Access the Reservation
    • Navigate to the reservation requiring payment
    • Ensure all reservation details are complete and accurate
  2. Initiate Terminal Payment
    • Click the Terminal button within the reservation
    • The system will attempt to connect to your POS terminal
  3. Process the Transaction
    • If the connection is successful, the transaction will begin processing
    • Important: Do not close the browser window or hit refresh during processing
    • Wait for the transaction to complete
  4. Transaction Completion
    • Once completed, OpenCampground will automatically record the transaction
    • The payment will be reflected in the reservation details
    • You'll receive confirmation that the payment was processed successfully

Important Warnings

  • Do not close the browser window during payment processing
  • Do not refresh the page while the transaction is in progress
  • The terminal message will time out if no action is taken after a few minutes

Troubleshooting

Terminal Not Connecting

If the system cannot connect to your terminal:

  • Verify your terminal is powered on
  • Check your internet connection
  • Contact support if connection issues persist

Transaction Fails

If a transaction fails:

  • Check that the customer's card is valid and has sufficient funds
  • Verify the terminal is functioning properly
  • Try the transaction again
  • Contact your payment processor if issues continue

Payment Not Recording

If the payment processes but doesn't appear in OpenCampground:

  • Wait a few minutes for the system to sync
  • Refresh the reservation page
  • Check your transaction logs
  • Contact support if the payment still doesn't appear

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