Saving Credit Card Information for Guests

Saving Credit Card Information for Guests

Overview

OpenCampground's card-saving feature allows you to securely store guest credit card information, streamlining the payment process for both your staff and your guests. This article explains the benefits of this feature and provides guidance on how to use it effectively.

Benefits

  • Streamlined Payments: Charge reservation stays using saved card information without requesting payment details each time.
  • Time-Saving: Spend less time collecting and processing payment information and more time focusing on guest service.
  • Reduced Risk: Minimize missed payments during guest checkout by having payment methods already on file.
  • Enhanced Guest Experience: Provide a smoother, more professional checkout process for returning guests.

Requirements

  • This feature is only available for customers who:
    • Use Priority Payments and have an active Merchant account

How to Save a Guest's Credit Card

  1. During Reservation Creation
    • When creating a new reservation, you'll see a new option to "Save this card for future"
    • Check this box after entering the guest's payment details
    • Agree to the terms of saving the card for the guest
    • Complete the reservation as usual

Security Information

  • We follow strict PCI DSS (Payment Card Industry Data Security Standard) compliance requirements to protect payment data
  • Credit card information is tokenized for security - this means the actual card number is replaced with a unique token
  • Only the last four digits of credit card numbers are stored and visible to staff members
  • The token allows for secure payment processing without storing the complete card number in our system
  • Card type (Visa, Mastercard, etc.) is displayed for easy reference
  • System automatically checks for card expiration and will alert you if a card is about to expire
  • All tokenization is handled through our secure payment gateway
  • Regular security audits ensure ongoing protection of payment information

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