Setting up Online Reservation Details
- Know exactly what to expect
- Understand your rules and policies
- Find your location easily
- Make confident booking decisions
- Avoid misunderstandings that lead to cancellations
Setup Instructions
- Click on Settings
- Click the "Online Explanations" button
- Fill in each section
Fill in these details about your site:
- Type of facility (campground, RV park, etc.)
- Available amenities
- Site types and features
- Pet policies
- Check-in and check-out times
Location Details
Help guests find you by adding:
- Complete street address
- GPS coordinates (latitude and longitude)
Rules & Policies
Clearly explain:
- Quiet hours
- Maximum occupancy
- Age restrictions
- Vehicle limits
- Prohibited items or activities
Cancellation Policy
Define your terms for:
- Cancellation deadlines
- Refund amounts
- Modification rules
- No-show policies
- Weather-related cancellations
Include helpful details like:
- Local attractions
- Weather considerations
- What to bring
- Emergency contacts
- Wi-Fi availability
- Nearby landmarks
- Driving directions from major highways
- Parking information
Remember: The more details you provide, the fewer questions you'll need to answer later and the smoother the booking process will be for your guests.
Related Articles
Online Blackout Periods
What Are Blackout Periods? Blackout periods are specific dates when guests cannot make online reservations. During these times, only you and your staff can make bookings through the system. When to Use Blackout Periods You might want to set up ...
System Options
About System Options System Options lets you customize how your campground works online. Think of it as your campground's control center! Here you can set up important features like: How guests can make reservations online How payments work when ...
Configuring Email Message Templates
Email templates in OpenCampground are powerful tools that streamline your communication with guests and enhance their overall experience. By setting up and customizing these templates, you can enjoy several key benefits: Consistency: Ensure all ...
Setting Up a Merchant Account with Priority Payments
What are Integrated Payments? Integrated payments refer to a system where payment processing is seamlessly incorporated into your OpenCampground software. This integration offers several benefits: Streamlined operations: Process payments directly ...
Understanding Credit Card Processing
Credit card processing involves several parties and steps to securely transfer funds from the customer's account to the merchant's account. It begins when a customer presents their card for payment and ends when the merchant receives the funds in ...